Send and receive money with Zelle®

Jun 30, 2022


 

We have partnered with Zelle® to bring you a fast, safe and easy way to send and receive money with friends, family and other people you trust. Zelle® is available right from online and mobile banking so you don’t need to download anything new to start sending and receiving money!

Zelle

How to start using Zelle®

  1. Enroll or log in to Online/Mobile Banking
  2. Select "Send Money with Zelle®"
  3. Accept Terms and Conditions
  4. Select your U.S. mobile number or email address and deposit account

That’s it! You’re ready to start sending and receiving money with Zelle®.


Using Zelle® is:

 

FAST

Send money directly from your account to theirs, typically in minutes

SAFE

Send and receive money with Zelle® right from Online/Mobile Banking online or our mobile banking app

FREE

There are no fees to send money with Zelle® from our online or mobile banking app

 


 

Login to online banking to enroll now

Watch the video to learn more about Zelle®!

 

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Frequently Asked Questions:

Zelle®

NavyArmy does not charge any fees to use Zelle® with your personal checking account.

The amount of money you can send, as well as the frequency is set by each participating financial institution. To determine NavyArmy send limits, call our customer service at 1-800-622-3631.

There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our member support team at 1-800-622-3631 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our member support team at 1-800-622-3631 so we can help you.

Current Fee Schedule

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your NavyArmy mobile app using just their email address or U.S. mobile number.

Neither NavyArmy nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

It’s easy — Zelle® is already available within your NavyArmy mobile app and online banking! Check our app or sign-in online and follow a few simple steps to enroll with Zelle® today.

You can send, request, or receive money with Zelle®. To get started, log into your NavyArmy Community Credit Union (NavyArmy) online banking or mobile app and select Menu, then select “Send Money with Zelle®”. Accept Terms and Conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle®.

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.

To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your NavyArmy account, typically within minutes.

When you enroll with Zelle® through the NavyArmy app, your name, the name of your credit union, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with NavyArmy). When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its “directory” and notifies NavyArmy of the incoming payment. NavyArmy then directs the payment into your NavyArmy account, all while keeping your sensitive account details private.

Money sent with Zelle® is typically available to an enrolled recipient within minutes.

If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be sent directly to your recipient’s account, typically within minutes.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please give the NavyArmy member support team a call toll-free 1-800-622-3631 or get in touch through our support page.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®.

These types of transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither NavyArmy nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Keeping your money and information safe is a top priority for NavyArmy. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your NavyArmy account safe.

If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your NavyArmy account, typically within minutes1.

If you have not yet enrolled with Zelle®, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select Navy Army Community Credit Union.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to NavyArmy Community Credit Union so you can use it for Zelle®.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your NavyArmy account so you can start sending and receiving money with Zelle® through the NavyArmy mobile app and online banking. Please call NavyArmy member support toll-free at 1-800-622-3631 for help.

See a full list of participating banks and credit unions live with Zelle®

If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

Zelle® is a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.
Since money is sent directly from your NavyArmy account to another person’s bank account within minutes, Zelle® should only be used to send money to friends, family and others you trust.

Neither NavyArmy nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

You can send money to friends, family and others you trust even if they have a different bank or credit union.1

1  U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.

Since money is sent directly from your NavyArmy account to another person’s bank account within minutes, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

Yes! They will receive an email or text message notification via the email or U.S. mobile number they used to enroll with Zelle®.

 

1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes.

Terms and conditions apply. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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