System Upgrade

MARCH 29 – APRIL 2, 2019

To better serve our members, NavyArmy will be updating its operating system beginning Friday, March 29, 6:30 pm through Tuesday, April 2, 8:00 am. During the upgrade, branches will be closed, and many services will not be available.

While Member Service Representatives will be available by phone to answer questions, please keep in mind that they will not be able to perform any banking transactions during the upgrade. Please see schedules below.

BRANCH SCHEDULE
Friday, March 29 OPEN
Saturday, March 30 CLOSED
Sunday, March 31 CLOSED
Monday, April 1 CLOSED
Tuesday, April 2 OPEN
MEMBER CALL CENTER 1-800-622-3631
Friday, March 29 8:30 am – 5:30 pm
Saturday, March 30 9:00 am – 1:00 pm
Sunday, March 31 CLOSED
Monday – Friday, April 1-5 8:00 am – 6:00 pm
Saturday, April 6 9:00 am – 3:00 pm

NavyArmy ATMs

During the upgrade ATM withdrawals will be available but limited to $500 per 24-hours subject to your available balance. Access to account balances and ATM transfers will not be available during the upgrade.

ATM deposits* must be made prior to 2:00 pm Friday, March 29. If you need immediate access to funds, it is recommended you make a deposit directly at a branch on or before March 29.


Online Banking & Mobile Banking

Online Banking and Mobile Banking services will not be available during the upgrade from Friday, March 29, 6:30 pm through Tuesday, April 2, 8:00 am. Mobile Check Deposits must be made prior to 10:00 am on Friday, March 29*. If you need immediate access to funds, it is recommended you make a deposit directly at a branch on or before March 29. Digital Banking will be back in service on Tuesday, April 2, 8:00 am. Your username and passwords will not change.


NavyArmy Debit Cards

During the upgrade your debit card will have a maximum daily limit for purchases/cash withdrawals (subject to your available balance). Daily Card Limits: $1,000 Debit Card (PIN/Signature transactions) and $500 ATM; combined total of $1,500


Service Availability

During the upgrade, Bank By Phone, Shared Branches, and Quicken will not be available.


Quicken Users

Quicken will not be available during the upgrade.
Learn more about the steps needed to set up Quicken after the upgrade

*Funds Availability Policy still applies.