Disaster Relief and Loss Claim Information
Oct 16, 2017
Damage to Your Home? Have questions about what to do next?
We know this may be a difficult time and we’re committed to helping you get your insurance claim funds as quickly and easily as possible. Not only do we value you as a NavyArmy member, but as your Home Loan Lender, we have a security interest in the property and need to make sure it’s restored to its original condition or value. Please contact our Loss Draft Department at 1-877-592-0192 for assistance with your property claim process.
Step 1. Contact your insurance company if you have any property damage
Your first step is to contact your insurance company and report the claim. In most cases, your insurance company will send an adjuster to your home to assess your property damage, determine a claim settlement, and issue an insurance claim check.
Step 2. Contact our Loss Draft Department at 1-877-592-0192 for assistance with your property claim
We’ll provide you important details on how to process your claim check. We’ll discuss how NavyArmy will be involved in the process to restore your home. We’ll look for other ways we can help, like offering flexible loan payment options.No matter how significant your property damage – even with a complete loss of your home – we’ll work with you to review all of your options.
Step 3. Endorse the insurance check and start the repair process
When you receive your insurance check, you’ll notice that Navy Army Community Credit Union is named on it (review FAQs below for further instructions on how to proceed).
I received a loss draft check payable to me and NavyArmy, how do I cash it?
Loss Draft FAQs
Do you need payment help?
Disasters don’t only hit homes. A disaster can affect your financial situation as well as your home by damaging your workplace or causing a drop in your income. If you experience any financial hardship due to a disaster or property damage, we may be able to help with flexible mortgage payment options. For general home loan questions, please contact a home loan service expert at 866-840-4152.
Again, we value your business. If you need assistance, please contact our Loss Draft Department at 1-877-592-0192 for assistance with your property claim process.