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Digital Banking FAQs - NavyArmy Community Credit Union in Corpus Christi and the Rio Grande Valley, Texas

How can I access Online Banking?
On the www.navyarmyccu.com website, click on the Log In button in the right-hand corner of your screen. It is recommended that you enable pop-up windows in your browser for optimum functionality.
I forgot my password. How do I reset my Password?
  1. On the Login page, do the following:
    a. Click “Forgot your password?”
    b. Enter your Login ID.
    c. Click Submit.
  2. Click one of the contact methods that are on file for you. We will send you a Secure Access Code.
  3. On the Secure Access Code page, enter the code and click Submit.
  4. New Password page will appear. Enter your new password.
  5. Re-enter the password in the Confirm Password field.
  6. Click Submit.
How do I enroll?
If you are a New User and this is your first time enrolling in Digital Banking- Click Here
If you are a Business User and would like to enroll in Digital Banking- Click Here

How can I change my password?
  1. Click Settings >Security Preferences. The Security Preferences page will appear.
  2. Click Change Password.
  3. Enter your existing password in the Old Password field.
  4. Enter your new password in the New Password field.
  5. Re-enter the new password in the Confirm New Password field.
  6. Click Change Password to submit the change.
What is the “Online Activity Center”?
The Online Activity Center displays details for recent transactions that were made during an Online or Mobile session. In the Online Activity Center, all scheduled recurring transactions appear on the Recurring Transactions tab. You can use the Recurring Transactions tab to view or cancel the recurring series. You can also see checks that have been deposited when using our Mobile Banking app via the Deposited Checks tab
How can I use Text Banking?
  1. Enroll in text banking.
  2. Select the accounts to use with text banking.
  3. Assign each account a text banking nickname.
After you are enrolled:

  1. Click Settings > Text Enrollment. The Text Enrollment page will appear.
  2. Click On.
  3. Enter the phone number that you want to enable for text banking in the SMS Text Number field.
  4. Click Terms and Conditions to read the terms and conditions.
  5. Click Privacy Policy to read the privacy policy.
  6. Select the Agree to Terms check box.
  7. Click Save.
  8. Once you receive the Enrollment Successful message, you can:
    a. Click Close.
    b. Click Visit Preferences to configure account preferences.
How can I make an External Transfer?
Transfer to another bank or credit union

  1. Click Services > Add External Account; the Add External Accounts page will appear.
  2. In the Account Number field, enter the account number of the external financial institution.
  3. In the Routing Number field, enter the routing number of the external financial institution.
    (The image on the screen illustrates where the routing number is located on a check. If the account is not a checking account, verify the correct routing number with the other financial institution.)
  4. From the Account Type drop-down list, select the external account type.
  5. Click Submit to complete the addition of the account.
How can I enable Alerts?
  1. Click Settings > Alerts; the Alerts page will appear.
  2. In the New Alert drop-down list, click the alert type that you want to create; the New Alert page will appear.
  3. Click an alert type.
  4. Enter the required information to set up the alert.
  5. (Optional) Click Delivery Method.
    a. Select an option from the Select a delivery method drop-down list.
    b. Click Secure Message Only to send the alert as a Secure Message. (The alert is sent immediately when it is generated. You must be logged in to read the alert.)
    c. Click Email to send the alert as an email. Enter the email address where you want to send the alert. (The alert is sent immediately when it is generated.)
    d. Click Phone to send the alert as a telephone call.
    e. Click the country from the country drop-down list, then enter the phone number to call.
    f. Enter the time to call. You can set this to occur immediately.
    g. Click Text Message to send the alert as a text (SMS) message.
    h. Click the country.
    i. Enter the phone number.
    j. Enter the time to send the message or select the Send Immediately check box, then select the Agree to Terms check box.
    (Optional) Select the Every Occurrence check box to repeat the alert every time that the trigger occurs.
    k. Click Save.
    l. In the Success message, click Close. The new alert appears on the Alerts page.
How can I view eStatements?
How can I view eStatements?

  1. Click Transactions > Statements; the Statements page will appear.
  2. Do the following to select the statement to view:
    a. Click account wanting to view.
    b. Click month wanting to view.

(Depending on the settings on your device, you may be able to save or print the e-statements.)

How can I view check deposits?
  1. View check deposits in the Account History by clicking on the account tile on the Home page.
  2. You can also view mobile check deposits by the following options:
    a. Transactions > Deposit Check select More button to view All, Submitted or Accepted checks via mobile deposit.
    b. Transactions >Online Activity > Deposited Checks use the filters to search checks by parameters such as time period, amount, and check number. Click Apply to view.
How can I change my address, email, or phone number?
  1. Click Services > Update Contact Information.
  2. Select the member number you would like to update.
  3. Click Continue.
  4. Update address, email, and/or phone number.
  5. Click Submit.
How do I enable Touch ID?
  1. Click on Settings > Security Preferences.
  2. Enable Touch ID.
  3. Click Continue.
  4. Enter Login ID and password to confirm activation of Touch ID.
  5. Click Authorize.

Call for Assistance

361-986-4500 or 1-800-622-3631

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