Home   >   Digital Banking   >   Bank By Phone

Bank By Phone

Digital Banking over your phone. Call 361-986-4555 or 800-622-3641.

You can check balances and transfer funds over the phone 24 hours a day, 7 days a week with our new Bank by Phone service. You can check balances of your savings, checking, and loan accounts, while also reviewing your credit and debits for each account. Bank by Phone provides detailed transaction data, and allows you to search by amount, date, and check number (if applicable). Account transfers between your accounts are also easier than ever with Voice Banking! Transfer funds anytime and from anywhere, all at your convenience.

Follow these Steps

  • Dial 361-986-4555 or 800-622-3641
  • You will be prompted for “English” press 1 or “Spanish,” press 2
  • To inquire on your Account Information or Funds Transfer, press 1
  • For instructions on how to use the system, press 2
  • To inquire about Branch hours and locations, press 3
  • To repeat the menu, press 9
  • To speak with a representative during business hours, press 0

Choose from the following from the Accounts Selection Menu:

  • Checking and Money Market Account, press 1
  • Savings Account, press 2
  • Loan Account, press 3
  • Certificate of Deposits and IRA, press 4
  • Transfer Funds, press 5
  • To return to the previous menu, press 8
  • To repeat this menu, press 9
  • To speak with a representative during business hours, press 0

SMS Text Banking

Get basic account info or find the nearest NavyArmy branch or ATM via text with SMS Text Banking from NavyArmy.
To access SMS Text Banking You Must ENROLL in Online Banking and Register Your Mobile Device.

How To Enroll in Text Banking
  1. Log into your Online or Mobile banking account
    a. Within Online Banking, under the Menu/Settings option, select Text Enrollment
    b. Select On and enter your mobile number phone number
    c. Select Agree To Terms box
    d. Select Save
  2. Visit Preferences
    a. Under Settings/Account Preferences you are able to manage account access.
    b. Manage which accounts you would like to access via SMS/Text
    c. View and Edit SMS/Text Display Name for accounts

You may also receive Text Alerts that you preset, such as letting you know when your balance reaches a designated amount. To set up Text Alerts log in to your Online/Mobile Banking, under Settings, select Text Enrollment to setup your preferences.

Mobile Texting Commands

Request
SMS Text Command
Account Balance(s) BAL
View Transaction History HIST + Nickname
Find Nearby ATMs ATM + 5-digit zip code
Find Nearby Branch Locations BRANCH + 5-digit zip code
Transfer Money <XFER> <from account nickname> <to account nickname amount>
Display list of all text commands LIST

Tips

• Save 226563 (BANKME) to your phone contact list under “NavyArmy Text Banking.”
• Reply “HELP” to 226563 for help
• Reply “STOP” to 226563 to cancel