Effective immediately: All lobby guests are required to wear a face mask when visiting a branch.
Click here for a list of current branch hours and locations.
Branch hours and availability of operation may change at any time in order to provide adequate member service.
We are open at limited occupancy and ask that only one additional guest be present during your visit. Please continue to utilize our remote services whenever possible. Learn More about branch reopening information.
The following services are available 24/7 to manage your finances remotely:
- Online Banking: Check balances, pay bills, transfer funds between accounts, make loan payments, and more.
Click here to register for online banking access. Learn More.
- Mobile App: Deposit checks, check balances, review account history, pay bills, make loan payments and more. Learn More.
- Branch ATMs: All NavyArmy ATMs accept deposits of cash and checks, and are available 24/7 for your convenience.
For a list of branch ATMs, visit our locations.
- Bank By Phone: Call (361) 986-4555 or 800-622-3631 for 24-hour access to account inquiries, including balance and transfers. Learn More.Click to view a list of our most frequently asked Online/Mobile Banking questions.
If you have issues with any of these services, please call our Contact Center during business hours (Monday thru Friday 8 am - 5 pm and Saturday 9 am - 1 pm) at 361-986-4500 or toll-free at 1-800-622-3631. We are operating regular business hours; however our Contact Center is currently experiencing higher than normal wait times.
We understand that your first scheduled payment is quickly approaching. However, we will be automatically adjusting your due date based on the chosen covered period.
In order to indicate your chosen covered period and adjust your due date, please must contact us immediately at 361-985-7300 ext. 1014 or email us at MBL.Dept@navyarmyccu.com.
- Originally, SBA’s interim rule indicated that payments were to be deferred six months following the funding of the loan. However, the deferment period has changed.
- Deferment period is now ten months after the end of your chosen covered period (8 or 24 weeks) with the stipulation that you have submitted your forgiveness application.
- Payments will begin month eleven after the end of your chosen covered period if you do not submit your forgiveness application within the ten-month period.
- If the loan is fully forgiven, you are not responsible for any payments.
- If only a portion of the loan is forgiven, or if the forgiveness application is denied, any remaining balance due on the loan must be repaid on or before the maturity date of the loan.
PPP Forgiveness Requirements-
January 8, 2021 Update- PPP Reopening Issue Guidance Click Here
November 2020 Update- PPP Forgiveness NOTICE - EIDL Advance/Grant:
Members who received an EIDL are encouraged to wait to apply for forgiveness until their 10 month deferment has expired.
EIDL Advance was a grant program offered together with the economic injury loan program. The amount of the grant was determined by the number of employees indicated on the EIDL application: $1,000/employee, up to a maximum of $10,000.
Please be aware that any EIDL advances will be deducted from your PPP forgiveness amount which could leave you with a balance owed on your PPP loan after your forgiveness is processed. Additional details issued by the SBA from the 'PAYCHECK PROTECTION PROGRAM Frequently Asked Questions (FAQs) on PPP Loan Forgiveness (As of August 11, 2020)' are below:
Economic Injury Disaster Loan (EIDL) FAQs
- Question: SBA will deduct the amount of any Economic Injury Disaster Loan (EIDL) advance received by a PPP borrower from the forgiveness amount remitted to the lender. How will a lender know the amount of the EIDL advance that will be automatically deducted by SBA?
Answer: If a borrower received an EIDL advance, SBA is required to reduce the borrower’s loan forgiveness amount by the amount of the EIDL advance. SBA will deduct the amount of the EIDL advance from the forgiveness amount remitted by SBA to the lender. The lender will be able to confirm the amount of the EIDL advance that will be automatically deducted by SBA from the forgiveness payment by reviewing the borrower’s EIDL advance information in the PPP Forgiveness Platform.
- Question: How should a lender handle any remaining balance due on a PPP loan after SBA remits the forgiveness amount to the lender?
Answer: If a PPP loan is not forgiven in full (including if there has been a reduction in the forgiveness amount for an EIDL advance), any remaining balance due on the PPP loan must be repaid by the borrower. The lender is responsible for notifying the borrower of the loan forgiveness amount remitted by SBA and the date on which the borrower’s first loan payment is due. The lender must continue to service the loan. The borrower must repay the remaining loan balance by the maturity date of the PPP loan (either two or five years). If a borrower is determined to have been ineligible for a PPP loan for any reason, SBA may seek repayment of the outstanding PPP loan balance or pursue other available remedies.
- Question: What should a lender do if a borrower received an EIDL advance in excess of the amount of its PPP loan?
Answer: A borrower that received an EIDL advance in excess of the amount of its PPP loan will not receive any forgiveness on the PPP loan, because the amount of an EIDL advance is deducted from the PPP loan forgiveness amount. The lender is responsible for notifying the borrower of the date on which the borrower’s first loan payment is due. The lender must continue to service the loan. The borrower must repay the remaining loan balance by the maturity date of the PPP loan (either two or five years). If a borrower is determined to have been ineligible for a PPP loan for any reason, SBA may seek repayment of the outstanding PPP loan balance or pursue other available remedies.
The new PPP Forgiveness Platform is now live and has begun accepting submissions as of August 10, 2020. Please make sure to provide documentation on payroll and non-payroll expenses.
- A borrower may submit a Loan Forgiveness Application before the end of the 8-week or 24-week covered period, provided that the borrower has used all of the loan proceeds for which the borrower is requesting forgiveness and the borrower’s loan forgiveness application accounts for any salary reductions in excess of 25 percent for the full covered period.
- A borrower may submit a Loan Forgiveness Application to its Lender or the Lender that is servicing its loan. The Lender of record is responsible for all required forgiveness actions and will receive the forgiveness payment from SBA.
What Happens When SBA Remits the Forgiveness Payment to the Lender?
NavyArmy is responsible for notifying the borrower of remittance by SBA of the loan forgiveness amount (or that SBA has determined that no amount of the loan is eligible for forgiveness) and the date on which a borrower’s first payment is due, if applicable.
For businesses that:
- Are self-employed and have no employees; OR
- Did not reduce the salaries or wages of their employees by more than 25%, and did not reduce the number or hours of their employees; OR
- Experienced reductions in business activity as a result of health directives related to COVID-19, and did not reduce the salaries or wages of their employees by more than 25%.
For everyone else:
What Happens Next?
*Please note that this is subject to change for loans $150,000 or below if S.4117 and H.R. 7777 are passed.
S.4117 -Paycheck Protection Small Business Forgiveness Act
This bill modifies loan forgiveness under the Paycheck Protection Program established to support small businesses in response to COVID-19 (i.e., coronavirus disease 2019). Specifically, the bill provides for automatic forgiveness of a paycheck protection loan that is not more than $150,000 if the recipient submits a one-page form.
For all other questions regarding business loans, please call our Member Business Department at 361-986-4500, ext. 1014.
Please note: All COVID-19 loan payment assistance requests are subject to credit union approval.
The Federal Government recently approved a stimulus package to combat the economic effects of COVID-19. Learn More about Stimulus Funds.
For Home Loan Payment Assistance please click here.
For Credit Card assistance, please call 1-855-693-9975.
Please note: All COVID-19 loan payment assistance requests are subject to credit union approval.
Drive Thru Lanes
Branch drive thru lanes are currently OPEN and available during business hours, with the exception of the Aransas Pass Branch.
Online Banking & Mobile Banking
Online Banking and Mobile Banking services are highly encouraged.
Mobile Check Deposits made by 2:00 PM will be available the same business day by 7:00 PM Monday - Friday.
Members can send others money with their NavyArmy debit card.
Send Money is an easy and convenient way for members to send money to people who bank elsewhere. All you need is the receiver’s email address or mobile number and your NavyArmy debit card. Log into your Online/Mobile Banking account and Send Money, TODAY! Send Money Instructions
All NavyArmy ATMS are able to accept deposits and available for withdrawals.
ATM deposited funds will be available immediately. *Limits do apply
Branch Lobby Closures
Our branch lobbies and Real Estate Center are now open (with the exception of our NAS Branch). We our opening at limited occupancy and asking that only one additional guest be present during your visit. We ask that you continue to utilize our remote services whenever possible.
NavyArmy members can conduct transactions at hundreds of locations throughout the country. Visit the CO-OPs CU Locator site to find a participating shared branching site. Some participating locations may be temporarily closed or suspended.
Protect yourself from cyber scams
It is important to note that if we reach out to you, we will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information.