Effective immediately: All lobby guests are required to wear a face mask when visiting a branch.
Branch Impact:
All locations (including branch lobbies) and Real Estate Center are open. Branch hours and availability of operation may change at any time in order to provide adequate member service.
Click here for a list of current branch hours and locations.
We are open at limited occupancy and ask that only one additional guest be present during your visit. Please continue to utilize our remote services whenever possible. Learn More about branch reopening information.
The following services are available 24/7 to manage your finances remotely:
- Online Banking: Check balances, pay bills, transfer funds between accounts, make loan payments, and more.
Click here to register for online banking access. Learn More. - Mobile App: Deposit checks, check balances, review account history, pay bills, make loan payments and more. Learn More.
- Branch ATMs: All NavyArmy ATMs accept deposits of cash and checks, and are available 24/7 for your convenience.
For a list of branch ATMs, visit our locations. - Bank By Phone: Call (361) 986-4555 or 800-622-3631 for 24-hour access to account inquiries, including balance and transfers. Learn More.Click to view a list of our most frequently asked Online/Mobile Banking questions.
If you have issues with any of these services, please call our Contact Center during business hours (Monday thru Friday 8 am - 5 pm and Saturday 9 am - 1 pm) at 361-986-4500 or toll-free at 1-800-622-3631. We are operating regular business hours; however our Contact Center is currently experiencing higher than normal wait times.
Stimulus Funds
The Federal Government recently approved a stimulus package to combat the economic effects of COVID-19. Learn More about Stimulus Funds.
Loan Payments
We are here to assist you with your individual needs. For inquiries about possible extensions or deferred payments, please call 361-986-4500 ext. 1010 or toll-free at 1-800-622-3631 ext. 1010.
For Home Loan Payment Assistance please click here.
For Credit Card assistance, please call 1-855-693-9975.
Please note: All COVID-19 loan payment assistance requests are subject to credit union approval.
Business Accounts
We understand that your first scheduled payment is quickly approaching. However, we will be automatically adjusting your due date based on the chosen covered period.
In order to indicate your chosen covered period and adjust your due date, please must contact us immediately at 361-985-7300 ext. 1014 or email us at MBL.Dept@navyarmyccu.com.
Payment Deferral
- Originally, SBA’s interim rule indicated that payments were to be deferred six months following the funding of the loan. However, the deferment period has changed.
- Deferment period is now ten months after the end of your chosen covered period (8 or 24 weeks) with the stipulation that you have submitted your forgiveness application.
- Payments will begin month eleven after the end of your chosen covered period if you do not submit your forgiveness application within the ten-month period.
- If the loan is fully forgiven, you are not responsible for any payments.
- If only a portion of the loan is forgiven, or if the forgiveness application is denied, any remaining balance due on the loan must be repaid on or before the maturity date of the loan.
PPP Forgiveness Requirements
The new PPP Forgiveness Platform is now live and has begun accepting submissions as of August 10, 2020. Please make sure to provide documentation on payroll and non-payroll expenses.
- A borrower may submit a Loan Forgiveness Application before the end of the 8-week or 24-week covered period, provided that the borrower has used all of the loan proceeds for which the borrower is requesting forgiveness and the borrower’s loan forgiveness application accounts for any salary reductions in excess of 25 percent for the full covered period.
- A borrower may submit a Loan Forgiveness Application to its Lender or the Lender that is servicing its loan. The Lender of record is responsible for all required forgiveness actions and will receive the forgiveness payment from SBA.
What Happens When SBA Remits the Forgiveness Payment to the Lender?
NavyArmy is responsible for notifying the borrower of remittance by SBA of the loan forgiveness amount (or that SBA has determined that no amount of the loan is eligible for forgiveness) and the date on which a borrower’s first payment is due, if applicable.
For businesses that:
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- Are self-employed and have no employees; OR
- Did not reduce the salaries or wages of their employees by more than 25%, and did not reduce the number or hours of their employees; OR
- Experienced reductions in business activity as a result of health directives related to COVID-19, and did not reduce the salaries or wages of their employees by more than 25%.
EZ Forgiveness Instructions
EZ Forgiveness Application
For everyone else:
Updated PPP Forgiveness Instructions
Updated PPP Forgiveness Application
What Happens Next?
Please gather all documentation and eligible expenses and complete the applicable application above and and submit to MBL.Dept@navyarmyccu.com.
*Please note that this is subject to change for loans $150,000 or below if S.4117 and H.R. 7777 are passed.
S.4117 -Paycheck Protection Small Business Forgiveness Act
This bill modifies loan forgiveness under the Paycheck Protection Program established to support small businesses in response to COVID-19 (i.e., coronavirus disease 2019). Specifically, the bill provides for automatic forgiveness of a paycheck protection loan that is not more than $150,000 if the recipient submits a one-page form.
For all other questions regarding business loans, please call our Member Business Department at 361-986-4500, ext. 1014.
Please note: All COVID-19 loan payment assistance requests are subject to credit union approval.
Drive Thru Lanes
All drive thru lanes are currently OPEN and available during business hours.
Online Banking & Mobile Banking
Online Banking and Mobile Banking services are highly encouraged.
Mobile Check Deposits made by 2:00 PM will be available the same business day by 7:00 PM Monday - Friday.
Send Money
Members can send others money with their NavyArmy debit card.
Send Money is an easy and convenient way for members to send money to people who bank elsewhere. All you need is the receiver’s email address or mobile number and your NavyArmy debit card. Log into your Online/Mobile Banking account and Send Money, TODAY! Send Money Instructions
Debit Cards
Members will be able to request debit cards through our drive thru lanes. Requests can also be made during business hours by calling our Contact Center at 361-986-4500 or toll-free at 1-800-622-3631.
ATMs
All NavyArmy ATMS are able to accept deposits and available for withdrawals.
ATM deposited funds will be available immediately. *Limits do apply
Branch Lobby Closures
Our branch lobbies and Real Estate Center are now open (with the exception of our NAS Branch). We our opening at limited occupancy and asking that only one additional guest be present during your visit. We ask that you continue to utilize our remote services whenever possible.
Shared Branching
NavyArmy members can conduct transactions at hundreds of locations throughout the country. Visit the CO-OPs CU Locator site to find a participating shared branching site. Some participating locations may be temporarily closed or suspended.
Protect yourself from cyber scams
It is important to note that if we reach out to you, we will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information.