COVID-19 Response

Effective immediately: All lobby guests are required to wear a face mask when visiting a branch.

NavyArmy Community Credit Union is committed to the health of our members and employees. Due to a rapid increase in COVID-19 community spread within the South Texas area, and the need to continue our high level of service commitment, we have altered the services available at the following branches.

Branch Impact:
A majority of branch lobbies and Real Estate Center are open (please see below for exact locations and hours of operation.) Branch hours and availability of operation may change at any time in order to provide adequate member service.

The following branch lobbies are closed:
Coastal Bend:
NAS-CC: Branch Closed
Real Estate Center: Now Closed on Saturdays

In our Rio Grande Valley area the branches listed below will offer limited lobby service. Member Service available only, all teller transactions must be performed in the drive-thru:
255 West Morrison/ Brownsville
3010 South McColl / Edinburg
408 North Shary / Mission
701 North Airport / Weslaco-

Click here for a list of current branch hours and locations.

We are open at limited occupancy and ask that only one additional guest be present during your visit. Please continue to utilize our remote services whenever possible. Learn More about branch reopening information. 

The following services are available 24/7 to manage your finances remotely:

If you have issues with any of these services, please call our Contact Center during business hours (Monday thru Friday 8 am – 5 pm and Saturday 9 am – 1 pm) at 361-986-4500 or toll-free at 1-800-622-3631. We are operating regular business hours; however our Contact Center is currently experiencing higher than normal wait times.


Stimulus Funds

The Federal Government recently approved a stimulus package to combat the economic effects of COVID-19. Learn More about Stimulus Funds. 


Loan Payments

We are here to assist you with your individual needs. For inquiries about possible extensions or deferred payments, please call 361-986-4500 ext. 1010 or toll-free at 1-800-622-3631 ext. 1010.

For Home Loan Payment Assistance please click here.

For Credit Card assistance, please call 1-855-693-9975.

Please note: All COVID-19 loan payment assistance requests are subject to credit union approval.


Business Accounts

The new PPP Forgiveness Platform is now live and has begun accepting submissions as of August 10, 2020.
Please make sure to provide documentation on payroll and non-payroll expenses.

  • A borrower may submit a Loan Forgiveness Application before the end of the 8-week or 24-week covered period, provided that the borrower has used all of the loan proceeds for which the borrower is requesting forgiveness and the borrower’s loan forgiveness application accounts for any salary reductions in excess of 25 percent for the full covered period.
  • A borrower may submit a Loan Forgiveness Application to its Lender or the Lender that is servicing its loan. The Lender of record is responsible for all required forgiveness actions and will receive the forgiveness payment from SBA.

What Happens When SBA Remits the Forgiveness Payment to the Lender?

NavyArmy is responsible for notifying the borrower of remittance by SBA of the loan forgiveness amount (or that SBA has determined that no amount of the loan is eligible for forgiveness) and the date on which a borrower’s first payment is due, if applicable.

For businesses that:
• Are self-employed and have no employees; OR
• Did not reduce the salaries or wages of their employees by more than 25%, and did not reduce the number or hours of their employees; OR
• Experienced reductions in business activity as a result of health directives related to COVID-19, and did not reduce the salaries or wages of their employees by more than 25%.

EZ Forgiveness Instructions
EZ Forgiveness Application

For everyone else:

Updated PPP Forgiveness Instructions
Updated PPP Forgiveness Application

What Happens Next?

Please gather all documentation and eligible expenses and complete the applicable application above and and submit to MBL.Dept@navyarmyccu.com.

*Please note that this is subject to change for loans $150,000 or below if S.4117 and H.R. 7777 are passed.

S.4117 -Paycheck Protection Small Business Forgiveness Act
This bill modifies loan forgiveness under the Paycheck Protection Program established to support small businesses in response to COVID-19 (i.e., coronavirus disease 2019). Specifically, the bill provides for automatic forgiveness of a paycheck protection loan that is not more than $150,000 if the recipient submits a one-page form.

For all other questions regarding business loans, please call our Member Business Department at 361-986-4500, ext. 1014.

Please note: All COVID-19 loan payment assistance requests are subject to credit union approval.


Drive Thru Lanes

All drive thru lanes are currently OPEN and available during business hours.


Online Banking & Mobile Banking

Online Banking and Mobile Banking services are highly encouraged.
Mobile Check Deposits made by 2:00 PM will be available the same business day by 7:00 PM Monday – Friday.


Send Money

Members can send others money with their NavyArmy debit card.
Send Money is an easy and convenient way for members to send money to people who bank elsewhere. All you need is the receiver’s email address or mobile number and your NavyArmy debit card. Log into your Online/Mobile Banking account and Send Money, TODAY! Send Money Instructions


Debit Cards

Members will be able to request debit cards through our drive thru lanes. Requests  can also be made during business hours by calling our Contact Center at 361-986-4500 or toll-free at 1-800-622-3631.


ATMs

All NavyArmy ATMS are able to accept deposits and available for withdrawals.
ATM deposited funds will be available immediately. *Limits do apply


Branch Lobby Closures

Our branch lobbies and Real Estate Center are now open (with the exception of our NAS Branch). We our opening at limited occupancy and asking that only one additional guest be present during your visit. We ask that you continue to utilize our remote services whenever possible.


Shared Branching

NavyArmy members can conduct transactions at hundreds of locations throughout the country. Visit the CO-OPs CU Locator site to find a participating shared branching site. Some participating locations may be temporarily closed or suspended.


Protect yourself from cyber scams

It is important to note that if we reach out to you, we will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information.