Debit Cards - NavyArmy Community Credit Union in Corpus Christi and the Rio Grande Valley, Texas
Be sure to sign up for NavyArmy Rewards and earn points just for using your debit card.
When opening a new NavyArmy checking account, members will receive a debit card, which can be used at participating ATMs. To activate your new debit card the cardholder must call from the phone number on file. If you would like to activate it immediately, you will need to activate by performing a PIN based transaction (balance inquiry/withdrawal at an ATM). In order to activate your NavyArmy debit card please call 1-800-992-3808.
Monday–Friday, 8am–5pm 1-800-622-3631
Weekends or after 5pm CST 1-800-472-3272
Your card will be deactivated immediately. Come by any branch and we will instantly issue you a new card. The charge for a replacement card is $5.
Should NavyArmy be alerted by a third party that your card has been compromised we may determine to issue new debit cards at our expense.
If suspicious charges appear on your card, we will attempt to contact you first by SMS text (opt-in required.) The text message alert will state the following, “NACCU Fraud Alert: Did you attempt transaction on debit card ending 1234 at Merchant in State for $Dollar Amount? YES or NO.” If you reply back with “NO,” you are indicating that this is a unauthorized charge and your debit card could be placed on your card, contact NavyArmy immediately. If you reply with a “YES,” no further action is needed.
If you do not respond back via SMS text, we will attempt to contact you via phone by an automated messaging service. The automated message will be sent to phone numbers on file through an Interactive Voice Response (IVR) system to confirm the charges. The message will contain the case number that has been created. You will need this information in order to confirm the charges.
The first contact attempt is through SMS text if you have opted-in. We will them attempt to call via IVR from 1-800-279-2674. Please return the call as soon as possible. The call back number is 1-877-253-8964.
To verify your identity, you may be asked to enter your telephone number and enter the last four digits of your social security number. You will then be prompted to confirm if recent transactions are legitimate. You will never be asked to provide your full social security number, debit card number, account number, or PIN.
If there is no response to the IVR, then we will wait approximately one hour and then repeat the sequence. If we are unable to reach you using text or IVR, then a letter will be sent via U.S. mail.
At any time during this verification process, your card may be temporarily blocked to prevent any fraudulent activity. The block will be removed once we are able to confirm with you that the charges are legitimate.
We do not offer ATM cards, however we can open a Checking account with a debit card providing ATM access to both Savings and Checking accounts.
Can I have one debit card for multiple accounts?”
No. A debit card is linked to only one checking account.
I lost my debit card. What do I do?”
Immediately call 1-800-622-3631 to report the card lost or stolen.
Weekends or after 5pm CST 1-800-472-3272
What is the number I need to call to activate my debit card?
1-800-992-3808 (Must call from phone number on file.)
What is the age to be eligible for a debit card?
A member must be 16 years of age to be eligible to receive a debit card.
I see charges on my debit card that I did not do. What do I do?
Please see a member service representative to dispute the transactions.
What number do I call back to verify charges?
You will call EnFact at 1-877-253-8964 for English and 1-877-273-5901 for Spanish.
Who is calling me from 1-800-279-2674?
Enfact our Fraud Monitoring System, it is important that you respond.
As a consumer, you want to know that your online purchases are secure. But you also want the ordering process to be easy. To help protect you when you are making purchases over the Internet, Navy Army Community Credit Union is enrolling all of its members’ MasterCard cards in MasterCard SecureCode.
Whenever your card is used at a participating online store, you will be asked for your personal password to verify that you authorize the purchase. This password helps protect your debit cards against unauthorized use. You must complete your registration before making a purchase at any participating merchant website.
To sign up, click here to enroll or just start shopping. When you are ready to check out at a participating merchant, you will be given the opportunity to register. A window displaying the MasterCard SecureCode logo and the Navy Army Community Credit Union logo will open. Just enter your account details at this secure site and create your password to complete the transaction. Once you register your card, no one else can use your SecureCode card number at a participating online store without your personal password. Once you activate your card, simply shop like normal – and your MasterCard card number is automatically recognized at checkout. When you submit an order at a participating online store, the MasterCard SecureCode window will appear. Simply enter your password, click submit, and you’re done.