Visitors to our web site will remain anonymous. We do not collect personal identifying information about visitors to our site. We will automatically collect standard non identifying information about visits to our site, such as the date and time of your visit, the internet provider address you were assigned, city, state, and country and the pages you access on our web site. This information is used to compile standard statistics on site usage. For our members accessing our home branch home banking product we will collect, use and retain only the personal information that we believe is necessary to help provide our products, services and other opportunities to you.
collection and retention of e-mail addresses
If you have provided identifying information via e-mail(e.g., name and address), the information will only be used to communicate with you to handle your request. It is not sold or transferred to other parties. What we do to make your on-line banking experience using home branch safe and enjoyable.
firewall
Our HomeBranch server is not directly connected to the Internet. The data that is transmitted to and from the server must first pass through a firewall. A firewall is a hardware or software device that monitors network traffic and blocks inappropriate connections to other computers on a network.
digital certificate
We have a digital ID which allows us to use Secure Sockets Layer (SSL) encryption for all of the traffic between our server and your browser. This protects your information in the unlikely event that a third party intercepts the data. As well, the digital ID allows your browser to verify our identity every time you visit our web site.
What you should do to aid in the protection of your information:
browser
We strongly encourage the use of browsers that support 128-bit encryption. The use of these browsers serves to further ensure that your data is safe from interception. The level of encryption you ultimately obtain is dependent upon your browser's capability.
passwords
You should create passwords that are hard to guess. They should be at least 6 characters long and should contain numbers, letters, or special symbols in them. Special symbols include: @, $, ., *. If at all possible you should refrain from the use of passwords that contain dates of birth for you or any member of your family, common names and words contained in the dictionary. Additionally, you should not use any part of your social security number or driver's license number. You should never share your password with anyone. If you do, you will be held responsible for any transactions conducted on your account, whether you asked the person to initiate the transaction or not. Please remember that representatives from the Credit Union will NEVER contact you by phone or e-mail and ask for your password. Should anyone initiate such a request, please contact us at (361) 986-4500 or 800-622-3631 and ask for our Information Systems Manager.
You should refrain from e-mailing any personal data (member number, Social Security Number, etc.) to the Credit Union. E-mail may not be secured and is subject to interception by unauthorized individuals. Therefore, if you wish to communicate sensitive or personal information, you may want to send it by postal mail or contact us at (361) 986-4500 or toll free at 800-622-3631 and we will assist you.
